Privacy Policy

1. Overview

EliteBoxMaker ("we," "our," or "us") provides custom packaging services for businesses. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a quote, place an order, or contact our team.

2. Information We Collect

We collect information that helps us provide quotes, produce packaging, manage approvals, and arrange delivery.

Personal and Business Information You Provide

Information We Collect Automatically

• Website Usage Data: pages visited, time spent, navigation paths.
• Device Information: IP address, browser type, operating system.
• General Location Data: approximate country/region based on IP.

3. How We Use Your Information

We use information to run a custom packaging workflow, from quote to production to delivery.

• Service Delivery: Preparing quotes, processing orders, managing artwork approvals, and arranging shipping.
• Communication: Responding to inquiries, sending order updates, and sharing important service information.
• Legal and Security: Complying with legal obligations and protecting against fraud.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share limited data only when needed to provide services (for example, shipping and payment processing), or to meet legal requirements.

We work with trusted service providers for:

• Payment processing
• Shipping and delivery (sharing name, address, phone with couriers)
• Website hosting and IT services

5. Cookies and Tracking

We use cookies to keep our website working smoothly and to understand how visitors use our site. Essential cookies are required for basic functionality (like the quote calculator), while analytics cookies help us improve our content.

You can manage your cookie preferences through your browser settings.

6. Data Security

We take reasonable steps to protect customer information, including using encrypted connections (SSL/TLS) for data transmission and restricting internal access to customer order information.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access: Requesting a copy of the personal information we hold about you.
• Correction: Asking us to correct inaccurate data.
• Deletion: Requesting deletion of your data (subject to legal retention requirements).

To exercise these rights, please contact us at info@eliteboxmaker.co.uk.

8. Contact Us

If you have any questions about our privacy practices, please contact us: